Q&A (Reservations)

Reservations

How do I make a reservation at Japan Traveler Online?: We accept reservations for 24 hours every day.

During which hours do you accept reservations?: Japan Traveler Online offers hotels, ryokans (Japanese style accommodations), and resorts across Japan. You may select your accommodations from the search box by entering your destination or use the map search. There is also an accommodation search option by theme.
When making reservations, please make your reservation for the full duration of your stay. If you need to extend your stay after arrival, plese contact our Customer service.

How far in advance do you accept reservations?: Reservations are acceptable for 10 months in advance. But, most accommodation plans are renewed annually (in April) and not all plans will have rooms for more than 10 months in advance.

What should I do if I can’t print out the reservation form?: You can either print out the confirmation e-mail that we send you, or write down and keep the reservation number (e.g. J99-999-999) to submit upon check in.

How can I confirm my travel arrangements?: Your reservation will be confirmed online instantaneously, and you will be sent a confirmation e-mail immediately upon reservation.
You may check your reservation at “Look up Reservation” or “Cart” on our website. With the reservation number and the password.

Up to how many nights, rooms, and persons do you accept per reservation?: Up to 9 consecutive nights and 5 rooms. The maximum number of persons depends on the type of room.

May I make make more than one reservation at one time?: You may make several reservations at one time. Please add them to your cart, and you may pay for them all at once.

May I get the same rates when I make a reservation directly to the hotel or ryokan?: The rates listed on Japan Traveler Online are only available through our service.

Is the credit card payment procedure safe?: All personal data and Credit Card Information is secure. After entering the “Cart Detail “ Or “Input Reservation Number” page your information is encrypted and only Japan Travelers Online will be able to read your information. The encryption method used is the industry standard 'Secure Socket Layer' (SSL) technology. Your credit card information may not be viewed by office staff. Japan Travelers Online SSL Certificate is issued by GMO GlobalSign K.K. You can check the certificate for its validity by clicking the lock located in the status bar of your screen. SSL technology guarantees the ownership of the website, it guarantees you that your information will remain confidential and it guarantees that your information cannot be altered by third parties. Furthermore Japan Travelers Online uses CAFIS (Credit and Finance Information System) provided by NTT Data Corporation, Japan's largest financial infrastructure service provider. Besides SSL technology and CAFIS, Japan Travelers Online has a firewall which protects its server and network against unauthorized entrance by unknown persons. In the event of unauthorized access to your personal information, Japan Travelers Online will immediately notify you and take appropriate action.

What if the charge to my credit card is different than what was shown on the website?: The difference is a fee your bank has imposed on the transaction. Transaction amounts and transaction fess vary by the transacation date and fees of the credit card company you use to make your reservation.